Eliminate 30% Commissions and Reclaim Customer Data with MyShop Technologies
Right now, your monthly profit and loss statement likely reflects a pattern you know too well: for every $100 in third-party delivery orders, roughly $30 disappears into commission fees before it ever hits your bank account. You are doing the cooking, the packaging, and the staffing, but the platforms are keeping nearly a third of the revenue. Tomorrow will look exactly like today unless the infrastructure of how you take orders changes.
The Cost of Renting Your Own Customers
When you rely heavily on third-party apps, you aren't just paying fees; you are effectively renting access to your own patrons. If your restaurant processes $10,000 in delivery sales monthly, the standard 30% commission means you are paying $3,000 every single month for that privilege. Over the course of a year, that is $36,000—the equivalent of a full-time employee’s salary—leaving your business without contributing to your internal growth.
Beyond the direct financial cost, there is the hidden cost of data blindness. When an order comes through an aggregator, they own the customer data, not you. You cannot email that customer a special offer next week or track their birthday for a loyalty reward. This inability to retain customer details creates a dependency loop: to get that customer back, you have to pay the commission fee again.
Staying in this cycle means the gap between your gross revenue and your actual take-home profit remains artificially wide. It also means your front-of-house staff continues to spend peak hours glued to tablets or phones, manually entering orders. If a staff member spends just 2 minutes taking a phone order, and you receive 30 calls a day, that is 7 hours a week—or roughly 360 hours a year—spent on a task that could be automated.
Start claiming the revenue and data that rightfully belong to your business.
Reclaiming Margins with Automation
[MyShop Technologies Kiosks and Order Management System](MyShop Technologies Kiosks and Order Management System) offers a direct path to breaking this cycle. By implementing self-ordering kiosks and AI voice ordering, you shift the transaction from a rented channel to an owned channel. This is not just about installing hardware; it is about building an asset where every dollar of growth stays within your business.
This system empowers you to capture customer data automatically with every transaction. Instead of anonymous order numbers, you build a database of names, preferences, and contact information. This turns a one-time transaction into a renewable asset, allowing you to market directly to your diners without paying a toll to a third party.
Furthermore, kiosks are proven to change ordering behavior. Because a machine never forgets to upsell and presents visual menu options perfectly every time, average check sizes naturally increase. You are not just saving the commission fee; you are increasing the value of the order itself.
- Commission Costs: 30% per order (Third-party) → 0% per order (Direct channel) (100% fee retention)
- Average Ticket Size: $15.00 manual entry → $18.00 via Kiosk (20% revenue increase from upsells)
- Staff Time on Phone: 10 hours/week → 1 hour/week (90% reduction in manual intake)
- Order Accuracy: 92% (Human error rate) → 99.9% (Nearly 8-point improvement)
Real-World Impact on Operations
The shift to owned ordering channels creates immediate operational breathing room. Industry data indicates that independent restaurants implementing self-ordering kiosks and integrated management systems typically see a 15-30% increase in average ticket size within the first 90 days.
Consider a standard fast-casual venue doing 100 orders a day. By moving 40% of those orders to a kiosk or AI voice system, the staff is relieved of 40 interactions during the lunch rush. This allows your team to focus entirely on food quality and table service, improving the guest experience while simultaneously reducing the noise and chaos of the counter. The result is a calmer dining room and a more profitable kitchen.
Compounding the Value of Time
Acting now means the results start compounding sooner. Efficiency gains in Month 1 multiply by Month 3 as your customer database grows and your staff adapts to the new workflow. Every month you wait is another month where 30% of your delivery revenue is lost to commissions and hundreds of customer contacts go uncaptured.
Starting today means that by the end of the quarter, you could have a fully owned database of your most loyal customers and a streamlined operation that runs with higher precision. It is about moving from a model of survival to a model of accumulation, where your efforts build long-term value for your restaurant.
Discover how you can secure your profits and streamline your operations today.
